Westfield wants to ensure you get the most from your IT, and for this it is essential that your users ‘buy into’ new systems and software applications. That’s why our engineers take the time to train your staff following a major upgrade, as well as providing ad hoc support by telephone as and when it is required.
Structured Training Courses
Sometimes, a structured course is required where comprehensive knowledge of a new package is needed in a hurry. Westfield can get your users up to speed on Office, accounts and a range of other software with bespoke onsite or offsite courses. Please speak to one of our consultants today.
The extent to which your staff maximise their use of key software applications has a huge bearing on your overall business productivity.
But companies cannot always afford the time or expense of sending employees away on courses.
Westfield regularly assists with hardware and software user training as part and parcel of its IT support offering. From basic Microsoft Office functions through to configuring your smartphone, we can take remote control of your devices and talk users through the procedures they need to master in order to work efficiently.
Following any major upgrade, Westfield can help encourage ‘user adoption’ to ensure staff are making the most of the latest software their disposal. We can organise structured courses on specific packages but our friendly consultants also spend many hours offering ad hoc training to users over the phone, as and when the need arises.
Training your staff:
All major applications
Structured courses
Onsite or offsite
Ad hoc telephone support
Promoting ‘user adoption’
At Regus, we have our own internal IT resources but we sometimes call on the help of outside consultants like Westfield where specialist knowledge or a wider pool of experience is required. The team at Westfield are professional, knowledgeable and have been a pleasure to work with.
Our clients have given us a 99.99% success rating on the helpdesk support we have provided them this past week.
Our relationship with Westfield works well because they have an intimate working knowledge of our systems, overseeing every aspect of our IT from printing problems right through to bespoke accounting applications. I have never seen Alex lose his cool – even when faced with the most trivial of user requests!
Tom Lawes, United Agents
Westfiled Networks offers a personal and simple approach to IT support. We can only recommend their installation services to any businesses in Canada that are moving or upgrading. They provided us with a hassle-free and cost-effective support service which suited our requirements perfectly.
Jay Haylock, Thickbroom Coventry
Westfiled Networks has saved me so much time, spear-heading this project for us and liaising directly with our American office and third-party suppliers, such as ISPs, to ensure that no stone is left unturned. They are a great bunch of guys – always on hand to assist with their knowledge and expertise – and I would have no hesitation in recommending their IT support services.
James McGlashan, Source eCreative
At Regus, we have our own internal IT resources but we sometimes call on the help of outside consultants like Westfield where specialist knowledge or a wider pool of experience is required. The team at Westfield are professional, knowledgeable and have been a pleasure to work with.
Satt Matharu, Regus
It's always beneficial to keep up with the ever-changing technologies in the business world and Westfiled Networks have made the whole transition of our old email system to cloud email smooth and simple. They are a helpful and reliable company to deal with and we highly recommend their IT support services to any other Canada company.
Mark Burton, Direct Consultancy Ltd.
A big thank you to the Westfiled Networks team for the continued fast and efficient IT support service they provide for us. Their engineers are extremely knowledgeable and helpful ensuring the problems are solved quickly and with minimum disruption.
Simon West, Source eCreative
Westfield's IT support is first class. They look after all of our IT requirements as part of our support package and we couldn't ask for a better service provider. For any company in Canada wishing to engage a reliable IT maintenance partner, we can't recommend Westfiled Networks enough.
